FAQ


To place an order on Exmoney  you should follow this instruction:Open Exmoney home page www.exmoney.net Select your desired exchange direction from the box designed especially for this purposeFrom the left menu, highlighted by “Send”, choose the currency you want to send From the right menu, highlighted by “Receive”, choose the currency you desire to receive in exchangeEnter the amount of money you want to send in the left field.Consider min, Max and our reserve (which is visible under currency after selecting each currency)Click on Exchange button to turn on the ExmoneyIn the next page, you must enter your Wallet and Email and your numberDo not Forget to Fill out required fields (Your account details)Your email (necessary to contact and inform you about your placed order)Your receiver E-Wallet (account) Click on the Exchange button.Pressing the Exchange button, means that you have agreed to our Terms of services.On the next page, you can review your order. It is better to Keep order number to track your order (it will be also sent to the email address you have provided)We will consider the net amount we receive; therefore, you should consider transaction fees for your order.On the other hand, we will send you the net amount you see on exchange box (Transaction fees for sending the exchanged amount is paid by Exmoney )When you will receive PayPal, we will send it as send money for goods and services, so PayPal will decrease 2.7% to 5.5% + 0.3$ in your account.Click on the PAY ORDER button.In the automatic direction, you will redirect to the payment gateway and after payment, we will be noticed and process the order.If the direction is in manual mode (for example you send Tether USD) you should send the amount to provided E-Wallet and inform us via contact ways we have provided. Then we will process an order. Also, the order will be checked by our colleagues and we would process order even if you don’t inform us.

It is not necessary to sign up at www.exmoney.net but if you sign up you will have the following features:There will be a log of your orders that you can check anytime you need them.You can join referral program and earn more money by introducing us to your friend.According to your activity it may be some discount for you on future orders.You will receive news about discounts.Only if you desire to place orders in large amounts, you should sign up and verify your account.

According to our terms of services, your order will be processed in less than 60 minutes in working hours. But if you request amount more than our reserve and if we could not provide that amount for you in less than 24 hours, you will get a full refund. If because of some unforeseen problems (for example problem in the transferring system), we were unable to process your order after 24 hours you will get a full refund.If we haven't processed your order yet and you inform us before processing order, you will receive refund. In this case, you must pay the refund transaction fee and it is deducted from the amount you have send.If we notice your order is in illegal way or for illegal purposes, we will not process your order and you will get a refund. In this case, you must pay the refund transaction fee and it is deducted from the amount you have send.

According to our terms that you have accepted before placing an order on our website, we process the net amount we have received.So if you send a little less or more than order amount, we will calculate new order amount and process that. If difference between amount you have sent and order amount is too much, order will not be processed until we can contact and inform you.

In direction we have provided gateway, there will be no concern or mistake as everything is done automatically.If you want send money in manual mode, please double check the wallet address we have provided for you. (You can get wallet address via live chat, email and also other contact ways we have provided for you.)In directions that you should send amount to E-Wallet address manually (like Tether USDT), double check our receiver wallet address.If you send money to wrong wallet there is no way to recover money and you should be held responsible for the mistake.

You can contact us via following ways: Live chat.Email.Contact form.Skype.Telegram.Also all contact ways and details are listed in contact page.

Yes, unless it has been completed. We will issue a refund,but the transaction fee will be charged (that means, you will only bear the expenses).

Yes. it is, you take the risks of the recipient .